AEC is the automotive solutions company and official importer of DODGE and RAM vehicles into Europe in cooperation with the manufacturer Stellantis (former Fiat Chrysler, FCA).
We are looking for a Tech Support Specialist (m/f/d)
These will be your tasks at AEC Automotive Systems:
First level of assistance for the dealers
Provide technical support to resolve issues on customer vehicles quickly
Closing the tickets according to the set timing
Answer end customer inquiries
Document known technical problems and inform other departments to drive resolution
Issue technical service bulletins about known technical problems
Attend the OEM technical trainings for related products
Set KPIs to measure the business performance
Track the recurrent after sales issues and set action plans to support the responsible functions to investigate and put solutions in place
Work very close with Flying Doctor regarding issues which can t be resolved remotely.
Assist in developing maintenance & repair parts packages
A successful candidate should possess a high school diploma or bachelor's degree in engineering, technical/electronic subjects or similar field and at least 3-years experience in a similar role.
An automotive master technician diploma would also be beneficial if above criteria are not met.
He/she must speak fluent English. Speaking German language is considered an important plus and, together with experience in the automotive sector, will constitute preferential choice.
A successful tech support specialist is a trustworthy professional with important technical knowledge, outstanding record-keeping and analytical abilities. The chosen candidate will demonstrate excellent organizational and problem-solving skills, as well as the ability to interpret and analyze large amounts of data. Excellent communication and computer skills are required.
Specific work elements
Flexibility in daily business management and strong commercial attitude. Establish and maintain effective working relationships with other employees, vendors and customers. Skill in providing ideas and solutions to improve the business.
Frequent business trips maybe required
Our Corporate Values
Adaptability: we love change!
Reliability: we say what we do and we do what we say.
Professionalism: we have what it takes.
Leadership: we all take ownership.
Growth: we are committed to continuous improvement...
Kindness: we put people first.
WHAT YOU'LL GET IN RETURN
The opportunity to shape and grow an industry-leading automotive distributor
A flexible, collaborative, dynamic, and fast-paced work environment
Opportunities for personal and professional development
Opportunities to participate in exciting brand and company events that give back to the community
Competitive benefits and compensation package
30 vacation days per year (for full-time employees)
AEC is a global mobility solutions provider committed to finding better ways. The group of companies is active in the areas of international vehicle distribution, global fleet services, parts and accessories, homologation, retail and logistics services, and is an official distributor of Stellantis' Dodge and RAM brands in Europe. AEC was founded in St. Catharines, Canada, in 1996 and has since expanded to a team of 200+ international experts in seven locations and a network of 550+ dealers and partners worldwide. With 25+ years of experience in the automotive industry, its own R&D facility, and a state-of-the-art Vehicle Processing Center, AEC provides partners with customized solutions tailored to their exact needs as they enter new markets and grow their brands. In 2022, AEC was named one of Canada's Best Managed Companies by Deloitte. Find out more at .