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Legal Recoveries Associate

Leeds, Yorkshire
£22,163 to £25,000
Job Type
7 Sep 2022
Legal Recoveries AssociateSalary up to £25,000LeedsExcellent benefits including free parking & Hybrid working!!Do you want to work for an ever growing Law Firm? My client seeks a Legal Recoveries Associates to deal with a case load of clients whose accounts have fallen into arrears. This involves dealing with predominantly inbound calls from customers, putting affordable repayments into place in conjunction with litigation processes where necessary.This is an excellent opportunity for those who wish to use their existing customer service skills within a professional Legal environment. Should you be able to demonstrate customer service experience and are a confident communicator this role could be for you.Above all this, the role not only offers a career however also offers full training during your probationary period a salary increase after only 6 months, qualifications and state of the art facilities on site including a free gym, subsidised canteen with various cuisine options, employee support services including onsite counselling and private medical assurance.This role works a shift pattern between 8.30am - 7.30pm, Monday to Friday to suit customer contact times as well as employee lifestyle, and will require you to work 1-in-3 Saturdays from 8am until 2pm. You will receive one day off during the week for every Saturday worked.Duties of the Customer Service Associate: Set up payment plans with customers in line with their affordability and expenditure Deal with inbound calls with customers who are in arrears to set up repayment plans or initiate litigation processes Outbound calls to customers to ensure they can stick to the payment agreement they have made Update systems in line with SRA and FCA regulations ensuring all information is up to date Clearly explain legal proceedings to customers and consequences of falling into arrearsSkills & Experience Required:To be considered for this role you will have worked in a customer service environment previously, either in a face to face or office based role. Due to the nature of this role your attitude and behaviour are of utmost importance and my client will be looking for applicants who are keen to develop a long term career. Graduates are welcome to apply. Call handling experience or experience working within financial services is ideal.Benefits: An annual bonus for a job well done Life assurance, Private Medical Assurance & Group income protection 3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you. A fantastic 28 days holiday with the option to purchase up to 5 more (plus 8 bank holidays on top) A phenomenal culture with more little perks along the way including flexible working, family leave and recognition awards Mental health supportCLD Recruitment (Leeds) Ltd is acting as an Employment Agency in relation to this vacancy. CLD Recruitment (Leeds) Ltd is an Equal Opportunities employer; we welcome applicants from all backgrounds.
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  • Job Reference: 706200132-2
  • Date Posted: 7 September 2022
  • Recruiter: CLD Recruitment (Leeds) Ltd
    CLD Recruitment (Leeds) Ltd
  • Location: Leeds, Yorkshire
  • Salary: £22,163 to £25,000
  • Sector: Legal
  • Job Type: Permanent