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IT/EPOS Field Service Engineer

Swansea, West Glamorgan
£150 Per Day
Job Type
8 Sep 2022

Concept Resourcing are currently recruiting for a IT/EPOS Hardware Break fix Field Service Engineer to cover South Wales.Ideal candidates will be based in either Newport, Swansea or Caerphilly.

This purpose of the role is to assist sites with the fault finding and repair of IT/EPOS equipment including but not limited to: PC's, laptops, , monitors, printers and point of sales systems.

Contract duration: 6 Months Contract

Rate information:

  • £150 per day via umbrella (inside IR35)
  • Monday to Friday throughout duration of contract
  • 8:30am - 17:30pm
  • Field Based role
  • Own vehicle required
  • Mileage claimable after 50 miles at 0.35ppm
  • All parking, tolls and congestion claimable with receipts

The Role:

  • Installation, configuration, and support of Desktop/EPOS kit.
  • Connect and install client software for various networking platforms at various customer locations
  • Troubleshoot a wide range of products in a software or hardware environment.
  • Working independently and remotely
  • Ability to follow documented procedures
  • Adhere to safety precautions.
  • Demonstrate strong problem-solving techniques with the ability to adapt and learn on the job.
  • Develop, grow and maintain professional working relationships with all stakeholders, both internally and externally
  • Provide good quality customer service at all times
  • Complete documentation including Call reports and ensure they are returned with dedicated time frame
  • Work proactively to ensure SLA's are met
  • Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded.
  • Any additional activity as directed by Senior Management.

The Candidate:

  • Full UK Driving License
  • Have an excellent working knowledge of IT kit inclusive of but not limited to; Windows Operating systems, break fix and troubleshooting of Desktops, EPOS, Laptops, and Printers.
  • (Desirable) - Manufacturer recognised accreditation's, I.E. HP/IBM/Dell. Desktop, Laptop.
  • At least 3 years customer facing IT industry experience.
  • Experience in a field service engineer role
  • Capable of working independently
  • Excellent communication and customer service skills.
  • Excellent Time management skills.
  • Team Player - ability to work as part of the team to deliver operational excellence.
  • Awareness of ITIL methodologies and best practice.
  • Maintain excellent customer relationships.
  • Background security check required - must be able to complete successfully
  • Maintain all appropriate Manufacturer Accreditation's where applicable.

This contract has been deemed an inside IR35 role, therefore you will need to be paid via umbrella company. The above rates are the umbrella company rates subject to weekly fee and deductions.

If you are interested in this role and would like to be considered, please click apply If you are interested in this vacancy, please click apply

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  • Job Reference: 707327101-2
  • Date Posted: 8 September 2022
  • Recruiter: Concept Resourcing
    Concept Resourcing
  • Location: Swansea, West Glamorgan
  • Salary: £150 Per Day
  • Sector: I.T. & Communications
  • Job Type: Permanent