Our client, a successful IT company in Cardiff are looking for Engineers to fill various roles dealing with the repair of EPOS equipment up to component level.
Main Tasks and Objectives
Carry our repairs to component level.
Keep accurate records of customer equipment returned for warranty and fourth party repair on company database.
Document test and fix procedures.
Investigate fault trends.
Source and act in an advisory capacity on components for replacement.
Help develop colleagues through mentoring and on the job training.
Plan the introduction of new products to the department and profile stock requirements in conjunction with the operations manager.
Maintain communication with other departments to ensure effective relationships.
Research the industry to keep abreast of new technologies and report any potential threats or opportunities.
Adhere to housekeeping and health and safety standards to ensure a safe working environment is maintained for all employees within the department.
Be flexible to move to other areas of the department when required to meet customer needs.