This position is available to North Carolina residents as Raleigh, NC in-office applicants. Enact currently enjoys a hybrid in office / work from home schedule.
Enact policy requires employees to be vaccinated before they visit an office.
Because this position requires office attendance, any offers of employment shall be conditional upon proof of vaccination or exception based on a qualifying medical or religious accommodation request.
EnactMI has a great career opportunity for a Director of Integrations & Front Office Support to join our growing team. As Director of Integrations & Front Office Support, you will report to the CTO and are directly responsible for the strategic and day-to-day operations of our Integrations Product team supporting both the Front & Back Office for EnactMI. You are central to the modernization, development, and maintenance of our Integration solutions to meet our internal and external customer needs. You'll have the opportunity to partner cross-functionally with our Customer Solutions group and help influence decisions about strategy and technology roadmaps that will enhance and sustain our growing Integrations platform. Your strong interpersonal and leadership skills will ensure that we have the right people in the right roles to ensure success. You'll lead, coach, and mentor a talented team of information technology professionals and ensure that the team has the right tools and processes to work effectively and efficiently as a product team along with the appropriate key performance indicators (KPIs) to accurately monitor performance.
Provide leadership and direction to Integration Product Team & Front Office Business Analysts who support our underwriting, B2B, and consumer websites. Strong background in API & B2B integrations and large-scale software development is a plus
Provide leadership to Business Analysts to understand and translate business requirements/problems/opportunities into functional system requirements, identify probable root causes for issues, and propose possible solutions that balance cost with business benefits
Provide leadership to ensure all processes around project requirements, change controls, tracking, traceability, etc. are efficient and agile
Primary relationship manager and partner to Customer Solutions organization to help identify, scope, prioritize, and deliver Integration technology initiatives that enable business goals and objectives
Partner with Customer Solutions group as the key Technical Liaison with vendors and customer in assessing B2B integration solutions
Partner with EPMO to ensure timely and complete delivery of Integrations program and major new Front Office technology platforms, features, and enhancements
Subject matter expert for business customers, vendors, and technical resources; maintain awareness of business process and technology solution best practices within specific business segments
Demonstrated ability to build teams, develop talent, lead by example, and have passion and discipline on operational excellence
Stay abreast of the latest trends and practices in API and B2B integration technologies and recommend relevant solutions to senior management
Strive for continuous improvement of IT department processes
Manage the software development processes both internally with the IT team and externally with internal and external stakeholders
Partner with stakeholders to prioritize competing needs, applying the team's capacity to the most important projects that uphold regulatory compliance, organizational growth and sustainability
Institute compelling performance measurements that continually drive transparency, improved performance, and deadline achievement
Estimate work effort from Project Management plans and requirements, establish deadlines, monitor milestone completion, and ensure all phases of the project/product lifecycle are accurately tracked
Allocate and balance resources across a portfolio of active and planned projects
Prior experience working with B2B integrations
Design templates, tools, and metrics to continuously measure and improve processes
Bachelor's Degree, or equivalent experience, in Computer Science, MIS, Business Administration or similar area of study
7+ years of software development experience
5+ years leading or managing a product, development, or business analyst team
Commitment to continuous learning both for yourself and your team
Strong interpersonal skills to successfully communicate and collaborate with users, other technical teams, and senior management to collect requirements, describe software features, explain technical designs, and articulate technical strategies
Significant Experience with agile development methodologies
Experience managing remote and offshore/nearshore staff
Experience presenting and interacting with C-Suite executives
Ability to interact and influence comfortably at all levels within the organization, customs, and vendors
Strong understanding of Cloud and API based architectures
Ability to deal well with ambiguity and fast-paced change
Occasional travel to industry conferences and standards working groups
Position based in the Raleigh, NC with hybrid working schedule
Offers of employment shall be conditional upon proof of COVID vaccination or exception based on a qualifying medical or religious accommodation request
Experience within the mortgage industry and/or mortgage insurance industry
Deep understanding of MISMO data standards
Experience with various LOS technologies
Previous experience managing business analysts
WHY WORK AT ENACT
We have a real impact on the lives of the people we serve
We work on challenging and rewarding projects
We give back to the communities where we live
We offer competitive benefits including:
o Medical, Dental, Vision, Flexible Spending Account options beginning your first day
o Generous Choice Time Off policy
o 12 Paid Holidays
o 40 hours of volunteer time off
o 401K Account with matching contributions
o Tuition Reimbursement and Student Loan Repayment
o Paid Family Leave
o Child Care Subsidy Program
Enact, operating principally through its wholly owned subsidiary Genworth Mortgage Insurance Corp. since 1981, is a leading U.S. private mortgage insurance provider committed to helping more people achieve the dream of homeownership. Building on a deep understanding of lenders' businesses and a legacy of financial strength, we partner with lenders to bring best-in class service, leading underwriting expertise, and extensive risk and capital management to the mortgage process, helping to put more people in homes and keep them there. By empowering customers and their borrowers, Enact seeks to positively impact the lives of those in the communities in which it serves in a sustainable way. Enact is headquartered in Raleigh, North Carolina.
Through our values of Excellence, Improvement and Connection, the Enact team delivers on our mission to help more people realize the dream of homeownership. The positive impact we can have on our world inspires us to go the extra mile. We look at the bigger picture, always considering our customers' processes and their borrowers' experience. We work hard to anticipate all the effects our actions might have. That can make our work challenging, and also satisfying. Are you the kind of person who's always anticipating your customers' needs? Always one step ahead, ready to catch that unexpected curveball? If so, you could thrive with us.
We are proud to be an equal opportunity employer and all hiring decisions are based on merit, qualifications, and business need. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.