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Customer Service Administrator

Leeds, Yorkshire
£9.90 Per Hour
Job Type
7 Sep 2022
We have had several exciting vacancies open up in the Customer Service/Administrator field as Process Assistants with UKVI based in Leeds. Contract: Temporary Duration: 6 months, then extension to a fixed term contract of a year Pay Rate: £9.90 per hour Hours: Full-time and part-time positions available. In this role, you will be assisting in the provision of transaction processing services to clients. You ll be responsible for defined core administrative, operational and/or technical activities within your department, and you will provide a range of straightforward, routine services often as part of your team. This may involve responding to routine queries or issues and referring any unusual or non-routine situations to others. You will be responsible for: - Processing work in line with agreed procedures, business rules or scripts, including include making calls, answering telephone, emails, queries, taking messages or processing transactions. - Resolving these queries, escalating as necessary (e.g. a team leader), and logging as appropriate. - Maintaining records and updating information either via database or manually to a standard to distribute to other team members or groups when required, and for audit purposes. - Learning the procedures and understanding how to process work to the defined level of quality. - Organising your work schedule to prioritise allocated work on a daily basis, and ensuring deadlines are met. - Liaising with internal and external clients. - Printing and posting data/reports/invoices daily. - Supporting line management on additional admin when required. The ideal candidate will: - Be organised and able to delivery tasks timely and accurately; - Have excellent attention to detail in record keeping; - Be an effective team player, who constantly displays commitment and flexibility, as well as the ability to work in a structured environment; - Be an effective problem solver; - Be an excellent communicator who can maintain good relationships with colleagues and clients; - Deliver high quality customer service in a professional manner, creating trust and confidence; Understand and apply policies and procedures consistently. Requirements: Right-to-work in the UK Clear DBS minimum 3 Year referenceable Work History If these sound like areas you have experience in and are eager to develop, please submit your CV to apply
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  • Job Reference: 706062149-2
  • Date Posted: 7 September 2022
  • Recruiter: Brook Street
    Brook Street
  • Location: Leeds, Yorkshire
  • Salary: £9.90 Per Hour
  • Sector: Call Centre / Customer Service
  • Job Type: Temporary