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Completions Support Team Leader

Fleet, Hampshire
Remote Working
Remote Working
Job Type
7 Sep 2022

Job Title: Mortgage Completions Support Team Leader

Location: Fleet, with 2 days home working after probation

Salary: Up to £45,000

Hours: Monday to Friday 9am-5pm


  • 11% non-contributory pension
  • Private healthcare,
  • Life assurance x4,
  • 25 days holiday,
  • 75% income protection
  • Discretionary bonus
  • Lots of staff perks and incentives

About the role of Mortgage Completions Support Team Leader

Reporting to the Operations Manager, you will be managing a team of Completions Support Administrators ensuring that mortgage applications are processed effectively and efficiently to legal Completion. The Team Leader is responsible for driving team members' training and development so that the team are competent to deliver a professional and high standard of service to all customers, intermediaries, valuers and solicitors.

To ensure that the teams' targets and objectives are met whilst complying with regulatory and legislative requirements, and to ensure adherence to all internal policies and procedures.

Responsibilities for the position of Mortgage Completions Support Team Leader

  • Will directly manage a team of 4-10 Completions Support Administrators who have varying levels of experience and expertise
  • Will develop and maintain positive working relationships both within the team and across all departments
  • Responsible for standard of service and response times provided by own team
  • The job holder will maintain own caseload of work alongside managing team
  • Work to agreed objectives, service standards and deliverables
  • In the Operations Manager's absence, can manage the team and represent the Completions area at internal/external meetings as required
  • The job holder will continue to deal with incoming work, alongside managing their team
  • Responsible for assisting with recruitment, training and development of team
  • Ensure both self and team adhere to all policy, procedure, compliance, credit review and audit requirements by monitoring individual performance and providing feedback
  • Set objectives and document progress in monthly performance reviews
  • Develop and maintain positive working relationships within the team and across all departments
  • Foster a progressive culture that encourages ideas for improvement by continuously challenging team performance and processes to improve efficiency and quality
  • Adhere to internal/external compliance, credit review and audit requirements
  • Apply all aspects of the desired consumer outcomes of Treating the Customer Fairly (TCF)
  • Lead, coach and develop team members to ensure competence and help them achieve their objectives and potential. Identify and prioritise training needs to meet business requirements.
  • Take responsibility for own learning and development and demonstrate commitment to continuous professional development
  • Oversee and act as a referral point for unusual and complex cases, dealing with all queries and enquiries effectively, accurately, and professionally, to deliver excellent customer service
  • All other associated duties and responsibilities and carry out any tasks as required by the management team

Experience required for the position of Mortgage Completions Support Team Leader

  • Proven experience of managing, coaching/mentoring and developing staff
  • Proactive, flexible and willing to take on new aspects of the role/help other teams as the Company evolves
  • Excellent planning and organisation skills
  • Ability to communicate effectively at all levels
  • Previous experience of working within the mortgage industry desirable

For more information regarding the role of Mortgage Completions Support Team Leader please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days

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  • Job Reference: 706199780-2
  • Date Posted: 7 September 2022
  • Recruiter: Stellar Select Limited
    Stellar Select Limited
  • Location: Fleet, Hampshire
  • Remote Working: Some remote working possible
  • Salary: £45,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent