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Account Manager

Manchester, Lancashire
Remote Working
Remote Working
£30,000 to £45,000
Job Type
7 Sep 2022
Account Manager - Remote Working - Up to £45k

On behalf of our growing client, we are recruiting for an experienced Account Manager. As Account Manager, you will be engaging with the existing client base, identifying potential new opportunities for growth, acting as an escalation point for clients, reporting on contracted services and driving client issues to resolution.

The Account Manager will be responsible for:
  • Oversee and coordinate all aspects of Account Management and service delivery with regard to clients' Contractual Services
  • Exhibit full understanding of client's business use case of the company product, provide make recommendations for improvements and identify/create upsell opportunities. Monitor and advise clients on contracted company services and international best practice standards
  • Act as the client account owner and primary POC for assigned clients; act as the internal liaison to ensure consistent compliance with client requirements as per the agreed SLAs
  • Oversee task management for clients, from initial implementation/ project stage to live operational status
  • Host scheduled service delivery review meetings with clients, demonstrating active issue progress, reviewing SLA performance, and reviewing overall service performance
  • Oversee assigned client's open tickets and provide support to drive to resolution as per the SLAs and escalate issues whenever required.
  • Collaborate with the clients to provide support with user adoption and creation of a user case roadmap
The Account Manager will have the following:
  • The ability to prioritise and be very organised is essential, multiple different issues can manifest themselves and these issues are often wide-ranging but time-critical
  • Must be able to pick up new concepts quickly and understand the basics of a data management solution
  • Exceptional communicator - Essential to be able to work remotely and use initiative to reach out to the people who can help.
  • Calm and creditable in front of clients even when all answers and solutions are not available
  • Excellent written skills/ presentation is a must
  • Proactive/self-starter - there are a lot of processes that will require learning. Issues are easy to fall by the wayside only to re-emerge again a few months down the line and get escalated
  • Fully Remote with occasional requirement to visit their North West Office
  • Some international travel may be required
  • Health care plan
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Account Manager - Remote Working - Up to £45k
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  • Job Reference: 706200960-2
  • Date Posted: 7 September 2022
  • Recruiter: Adria Solutions Ltd
    Adria Solutions Ltd
  • Location: Manchester, Lancashire
  • Remote Working: Some remote working possible
  • Salary: £30,000 to £45,000
  • Sector: Sales & Marketing
  • Job Type: Permanent